Frequently Asked Questions
How is my order shipped?
Your order is shipped to you from our facility in Alabama and are most commonly shipped via UPS / Fed Ex Ground service. Large orders are shipped via freight truck. If you have additional shipping questions, please call our customer service center at 1-800-555-3694.
What if I need to return my order?
Please check the product specifications and the product’s suitability for your site carefully before placing an order. This will ensure your project isn’t delayed. At Island Post Cap, we guarantee our products against any defects in workmanship for 60 days. We offer high-quality products at a reasonably low price and our customers deserve to be and must be fully satisfied. If you have any problems with any of our products, simply contact us to return them. If you decide to return a product without fault, it will be subject to a 20% restocking fee. If you need more specific information, please call our customer service center at 1-800-555-3694 for specific instructions.
When can I expect my order to arrive?
Nearly all orders are picked and shipped the same day as they are ordered. Generally, it takes from 1 to 5 days to reach their destination. Your specific order arrival time depends on the UPS zone that you live in and any addiional shipping options you choose. If you have any additional questions, please call our customer service center at 1-800-555-3694.
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